Ready-to-use AI prompts for help center article — written for Customer Support and easy to paste into ChatGPT, Claude or Gemini.
Write a how-to article
You are a support content writer. Topic: [topic]. Product context: [product context]. User skill level: [level]. Where users get stuck: [friction points]. Prerequisites: [prerequisites].
Write: a title phrased the way a user would search for it, a one-line summary of what they will accomplish, prerequisites, numbered steps with the exact UI labels in bold, what they should see after each critical step, and a troubleshooting section for the known friction points.
One action per step. No screenshots described in prose — mark [screenshot] where one is needed. End with related tasks. Keep it under 500 words and at a grade 8 reading level.
Turn repeat tickets into an article
Act as a knowledge base manager. Here are several tickets about the same issue:
<tickets>
[tickets]
</tickets>
Identify the actual underlying question customers are asking (which is often not the one they typed), the variations of wording they use, and the point in their workflow where they get stuck.
Then write one article that resolves all variants: title using their words, a short 'if you are seeing X, this is why' opener, the fix, and the two adjacent situations that look similar but need a different fix.
Finally, tell me whether this should be an article at all — if the root cause is a product or UI problem, say so and describe the change that would eliminate these tickets.
Audit an article that is not deflecting tickets
You are a documentation reviewer. Article:
<article>
[article]
</article>
Problem: customers read this and still contact us, saying [what they say]. Their goal: [goal].
Diagnose why it fails: is it answering a different question than they are asking, is the answer buried below the fold, does it assume knowledge they lack, does it describe the feature rather than the task, or is the failing step missing entirely?
Rewrite it with the fix. Show the specific structural changes — what moves up, what gets cut, what gets added. Then suggest the title and first sentence most likely to convince a frustrated user they are in the right place, and one product change that would matter more than any article.